Verified recordIT Services and IT Consulting

Matteo Misuraca

Manager Support Applicatif at Dedalus

Based in Bordeaux, France

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Seniority

Manager

Department

Other

Location

Bordeaux

Industry

IT Services and IT Consulting

Company size

Contact information

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m•••••••@dedalus.com

Phone

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+33 ••• •••• ••••

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Background

About Matteo Misuraca

Experienced IT Support Manager with a background in multinational companies (Apple, Clear2Pay, Dedalus) and European information networks (Europe Direct, A.S.C.E). Skilled in leading support teams for enterprise software (progiciels), ensuring high-quality service delivery, incident resolution, and user satisfaction across diverse environments. Strong foundation in linguistics and technical documentation, with a passion for clear communication and knowledge sharing in multicultural teams. Expertise includes: IT support & team leadership Technical specifications & training Data migration & formatting Language localisation & translation Core competencies: Project management Technical documentation FAQ systems & user support Training & onboarding Data backup & formatting Industry experience: Healthcare, Banking, Retail Key interests: Information Technology, Translation, Learning methodologies

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