Verified recordIT Services and IT Consulting

Matteo Mucci

Executive Cx Practice & Goto Market Lead Iceg Uae at Avanade

Based in Milan, Italy

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Seniority

Other

Department

Other

Location

Milan

Industry

IT Services and IT Consulting

Company size

17K

Contact information

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m•••••••@avanade.com

Phone

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+39 ••• •••• ••••

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Background

About Matteo Mucci

Executive with over 18 years of international experience in Digital Transformation, Customer Experience, design, communication, and digital innovation. Currently leading the Customer Experience Practice at Avanade for the ICEG & UAE markets, I work closely with Microsoft and Accenture on projects that integrate CX, GenAI, CRM, and DXP. Previously, I directed CX transformation and brand innovation programmes across EMEA for global brands in Tech, Life Science, Luxury, and Media, and established Accenture Interactive & FJORD’s practice in Prague, driving business growth for leading Automotive clients. Throughout my career, I have focused on connecting creativity, technology, and strategy to deliver tangible and lasting business outcomes. I believe in digital innovation that is human-centred, sustainable, and respectful of brand heritage, brand voice, professionals, employees and customers.

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