Matteo Serioli
Project Manager at Plink Professional Link
Based in Milan, Italy
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Seniority
Manager
Department
Operations
Location
Milan
Industry
Telecommunications
Company size
34
Contact information
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m•••••••@plink.it
Phone
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Background
About Matteo Serioli
More than 15 years of experience around IT Operations, Service Delivery and Customer Care with deep focus on Customer satisfaction * Several years served for multinational company with “glocal philosofy" attitude * Service Delivery process management * Service Operations process based on ITIL framework * Deep Customer Service process knowledge to accomodate, accompany and growth company's business needs Current Job: Customer Care & Assurance Coordinator Customers, Providers and Escalations Management Direct riports to CEO & Owner MAIN SKILLS:* IT Operations * Service Delivery * Service Desk Management OTHER SKILLS:* Problem Solving * Teamwork * Report production
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