Matthew Aitken
Adelaide Account Manager at Zoo Business Media
Based in Adelaide, Australia
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Seniority
Other
Department
Other
Location
Adelaide
Industry
Media Production
Company size
9
Contact information
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m•••••••@zbm.com.au
Phone
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Background
About Matthew Aitken
I am passionate about working with my customers to help ensure they maximise the return on their media advertising budgets. I am very customer focussed and ensure that the requirements for the campaign are well understood and executed. High level-relationship management and ongoing customer communication and program management Key point of contact for ongoing customer program management, implementation and follow through. Coordination of roll-outs of customer program procedures and policies Establish and consistently meet/exceed department service goals & objectives Provide advertising advisory services through program design & set-up and customer training Research and respond to customer issues and requests for information Interface with appropriate departments as needed; communicate concern/needs of enterprise account customers with managers throughout the company to allow for improved customer service Proactive communication and ad execution management Customise and develop action plans for individual accounts as necessary; review and customise customer materials as necessary
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