Matthew Brooks
Communications Supervisor at South Sound 911
Based in Tacoma, United States
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Seniority
Manager
Department
Public Administration & Safety
Location
Tacoma
Industry
Public Safety
Company size
118
Contact information
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m•••••••@southsound911.org
Phone
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Background
About Matthew Brooks
I help people navigate critical incidents, unite stakeholders, and turn chaos into coordinated action. I’m a public safety and emergency management leader with 23 years of experience orchestrating high-stakes, multi-agency incident responses. As Operations Supervisor at one of Washington’s busiest ECCs, I lead a 150+ person team handling 1.2M+ annual calls and represent my agency with over 40 police, fire, and medical organizations. I’m skilled at managing escalations, uniting diverse stakeholders, and providing real-time executive briefings under pressure. My expertise includes developing and implementing operational SOPs, technology procurements, and conducting post-incident reviews that drive lasting process improvements. With certifications in ICS/NIMS, cybersecurity, and OSINT—and ENP/CMCP certifications in progress—I bridge technical understanding with operational execution to enhance safety, efficiency, and resilience.
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