Matthew Byrd

Customer Service Representative at Smartrent

Based in El Mirage, United States

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Seniority

Staff

Department

Customer/Client Service

Location

El Mirage

Industry

IT Services and IT Consulting

Company size

410

Contact information

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Email

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m•••••••@smartrent.com

Phone

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Background

About Matthew Byrd

I have eleven years of security and law enforcement experience from the Air Force. I also have my CCW from Florida and my LEOSA credentials. I also bring two Criminal Justice degrees, one of which focuses on Homeland Security and Counter-Terrorism. As a Non-Commissioned officer in the Air Force, I have plenty of experience with supervision and team management responsibilities. I have been responsible for designing, conducting, recording training, and upholding dress and appearance standards for the last six years. I am currently in charge of my unit's Special Mission Section, in which we focus on perimeter denial, direct action interdiction, and enhanced reporting and observation. My eleven years in the Air Force have been in the physically and mentally demanding Security Forces career field. I have responded to numerous amounts of incidents. I have answered, dispatched, investigated, and reported DUIs, thefts, domestics, vehicle accidents, building alarms, fires, and much more high-priority incidents. For the last three years, I have held the position of Flight Sergeant, which means I am responsible for 50+ Airmen and 20+ Department of the Air Force Police Officers. Some of my responsibilities were making the duty schedule, conducting morning briefings, checking on all posts and patrols, and ensuring all reports were done correctly and promptly. As the Flight Sergeant, it is my job to report all incidents during my shift to leadership. This includes going to weekly meetings to discuss hot topics issues or new protocols in the unit. I am familiar with working 12-hour shifts, including weekends and holidays, and being on call. Commendations: Air Force Achievement Medal Air Force Commendation Medal Air Force Good Conduct Medal 3x Best large unit award 2x Outstanding unit award Non-commissioned officer award 2x Airman of the year award Humanitarian service medal

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