Verified recordSoftware Development

Matthew Cerralvo

Customer Success Manager at Cfive Solutions

Based in Dallas, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Dallas

Industry

Software Development

Company size

Contact information

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m•••••••@cfive.com

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Background

About Matthew Cerralvo

Application Support Specialist with 31 years global service desk/information technology experience in Software Development, Accounting, Banking/Merchant Card Services, Real Estate, Construction, Private Equity and Tax fields. Disciplined under pressure in the demanding service desk/IT environment. Poised and polished demeanor, initiator of change and fresh ideas, impeccable service desk skills. Thorough and motivated, with keen eye to detail; organized, with exceptional communication and documentation skills. Relied upon to defuse sensitive client issues. Quickly and proficiently troubleshoots and solves technical issues. Effectively manages and completes projects and tasks on time. Highlights: Creating lasting client relationships. Quickly identifying the root cause to permanently resolve the issue. mattcerra@att.net 972.571.9390

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Matthew Cerralvo

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About Matthew Cerralvo

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