Matthew Conroy

Background

About Matthew Conroy

As a dedicated customer success leader with over 9 years of experience, I have a proven track record of empowering diverse global communities through innovative support and education strategies. In my current role as Head of Creator Success at Thunkable, I lead post-sales customer experience functions, focusing on scalable solutions that drive net revenue retention and enable over 3 million creators—including businesses, agencies, and educational institutions—to build and publish apps without an engineering background. Previously, as Creator Success Manager at Thunkable, I provided world-class support and education, collaborating with Product and Engineering teams to enhance the platform and ensure users could confidently bring their app ideas to life. My tenure as a Technical Product Support Specialist further honed my skills in resolving technical challenges and developing educational content to support user success. At Wunderkind, I translated strategic client goals into high-impact digital marketing campaigns, collaborating cross-functionally to ensure seamless execution and client satisfaction. My experience as a UX Design Mentor and UI Engineering Tutor at Kenzie Academy reflects my commitment to education and mentorship, guiding students through curriculum-based assignments and real-world design principles. Throughout my career, I have been passionate about creating seamless, impactful experiences that help users achieve their goals efficiently and effectively. I am committed to fostering community engagement and driving success through empathetic and pragmatic leadership.