Matthew Cooper
Senior Manager - Owner Success at Sykes Holiday Cottages
Based in United Kingdom
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Seniority
Other
Department
Other
Location
United Kingdom
Industry
Travel Arrangements
Company size
379
Contact information
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m•••••••@sykescottages.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Matthew Cooper
began my career in Customer Relations at Sykes Cottages in 2016, where I honed my skills in direct customer interaction and problem-solving. Within two years, I was promoted to Team Manager, where I focused on developing my team and overseeing the progression and promotion of numerous individuals. In 2021, I advanced to the role of Operations Manager for Customer and Owner Relations, taking on the responsibility of managing our premium account owners. My dedication to improving processes and fostering team growth led to my promotion to Senior Manager in 2024. In this role, I successfully implemented a transformative change in our business operations, shifting to an Account Management model that has enhanced our service delivery and client satisfaction. I am passionate about continuous improvement and leadership development, always striving to create a positive impact on both my team and the organization.
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