Matthew Couch
Team Lead at Uber
Based in Maricopa, United States
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Seniority
Manager
Department
Operations
Location
Maricopa
Industry
Internet Marketplace Platforms
Company size
145K
Contact information
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m•••••••@uber.com
Phone
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Background
About Matthew Couch
I am an inbound contact center management professional specializing in leading diverse customer support representatives. My strengths include identifying Root Cause Analysis to develop individualized coaching plans and motivating teammates to achieve & exceed goals through adapting communication styles. I have achieved success maintaining a top-performing team with minimum attrition and received a Virtual Community Impact Award for 'Positivity'. I am excited about building relationships with various stakeholders to promote Employee Resource Groups in my next role.
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