Matthew Critten

Background

About Matthew Critten

Highly accomplished customer service background with 10+ years of management experience in retail, property management, and operational customer support service settings through consistently demonstrating a high level of professionalism, with a strong ability to build lasting work relationships. Proven leader focused on building customer centric teams; instill an enthusiastic commitment to customer excellence and satisfaction both internally, and externally. Results-driven with exceptional practical judgment with memory for details with skills in developing process improvement, risk management, and team management directives. Strong operational and work-flow process improvement background through effective cost reduction, tactical planning, and productivity growth strategies. Highly effective management style, very hands on approach, strong interpersonal skills, leading by providing purpose, direction, and motivation while operating to accomplish the goal. Specialties: Customer Relations and Service, Productivity and Time Utilization, Conflict and Dispute Resolution, Risk Management, Process Improvement, Coaching and Mentoring, Team Leadership and Training, P&L Management, Project Coordination, Relationship Building, Team Building, and Staffing Retention