Matthew Davidson

Background

About Matthew Davidson

OPERATIONS LEADER Accomplished operations leader with extensive experience in the telecom industry. Passionate about people development and creating a culture of inclusivity and safety for all team members with a drive for world class engagement. Focuses on change management and creating successful teams through open, transparent, and clear communication. I have lead teams in a variety of environments and capacities. I have extensive and proven call center leadership skills from leading frontline teams, to management, across product sets, and differing businesses both TELUS and Koodo. I have supported TELUS international operations in Manila, Guatemala, El Salvador, and Romania, proving my ability to build strong relationships, set clear performance expectations, and collaborate for world class results. I have also lead a team of technicians building and maintaining a world class critical infrastructure network, where project management, strategic planning, and budget maintenance were key. I am someone who focuses on clear and open communication, working collaboratively, and building solid trust worthy relationships so that change management and process improvement are efficient and effective. KEY SKILLS Leadership | Change Management | Effective Communication | Stakeholder Management Coaching | Behavior Modification | Conflict Resolution | Training | Facilitation | Project Management Vendor Management | Diversity and Inclusion | Process Improvement