Matthew Dodd
Business Development Manager at Empipe Infrastructure Group
Based in Hamilton, Canada
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Seniority
Manager
Department
Sales & Business Development
Location
Hamilton
Industry
Construction
Company size
25
Contact information
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m•••••••@empipe.ca
Phone
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Background
About Matthew Dodd
As the Chief Operating Officer at Empipe Infrastructure Group, I oversee the daily operations and strategic direction of a leading provider of underground infrastructure services. With over 8 years of experience in customer service environments, I have developed a strong expertise in call center management, quality control, and customer satisfaction. I am passionate about empowering my team to deliver exceptional service and solutions to our clients, while maintaining a high level of professionalism and integrity. I have successfully led the implementation of new technologies, processes, and policies to improve efficiency, productivity, and profitability. I am also skilled in budgeting, hiring, training, coaching, and developing employees, as well as fostering a collaborative and supportive culture.
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