Matthew Dulaney

Background

About Matthew Dulaney

As the Manager of Sales Support at ICU Medical, I oversee a team dedicated to delivering exceptional customer service and strategic account development across the US and Canadian markets. With over four years in sales support, my journey began as a Sales Support Representative, and through dedication and performance, I advanced to Supervisor and then Manager within two years. My experience spans sales, customer service, strategic account management, and team leadership. I take pride in contributing to the growth and retention of our key accounts while upholding ICU Medical’s mission to enhance patient care quality and safety. A significant influence on my approach to customer excellence was my Disney College Internship, where I honed my skills in delivering outstanding customer experiences. This foundation drives my passion for collaborating with a diverse team to deliver top-notch service and support the ongoing innovation of our products and solutions. My goal is to continually exceed expectations for our customers, partners, and internal stakeholders.