Matthew Falco

Background

About Matthew Falco

With over ten years of experience in sales and customer service, I am a strategic client success manager at SAP Concur, a leading provider of cloud-based travel, expense, and invoice management solutions. My mission is to ensure that clients have a positive and seamless experience in the early stages of using their new products, and to build long-term relationships based on trust and value. I leverage my strong problem-solving skills, product knowledge, and cross-functional partnerships to provide clients with tailored solutions that meet their needs and goals. I also collaborate with sales partners to assist with business strategy and uncover client opportunities. As a result, I consistently achieve retention goals and drive client satisfaction and engagement. Additionally, I have a passion for coaching and mentoring, and I also work as an assistant varsity football coach at a local high school.