Matthew Gilbert

Background

About Matthew Gilbert

As a Portfolio Lead for KCOM’s Group Transformation function, I oversee the governance, planning, and delivery of strategic initiatives that drive meaningful change across the organization. With over five years in telecommunications and a career journey that has spanned diverse roles, I bring a unique, holistic perspective to managing complex portfolios and leading transformation efforts. My projects often vary in scope and focus, but I am particularly experienced in technology implementation, enhancing customer journeys, and driving digital transformation. I thrive on aligning operational priorities with strategic goals, fostering collaboration across teams, and embedding best practices to ensure impactful outcomes. I am passionate about the dynamic, ever-evolving nature of project and portfolio management, where no two challenges are the same. I thrive on the collaboration involved in bringing teams together to deliver meaningful outcomes. Recognized as one of Hull and Humber’s Top 30 Under 30 in 2023, I take pride in striving for excellence and continuously pushing boundaries to achieve my career aspirations. I am deeply committed to making a positive impact not only through successful delivery but also by fostering a supportive and inclusive environment. As a Mental Health First Aider at KCOM, I champion mental health awareness and strive to create spaces where people feel valued and supported. Key Achievements - Recognized as one of Hull and Humber’s Top 30 Under 30 in 2023, celebrating professional excellence and potential- Successfully implemented ServiceNow as a Field Service Management tool, significantly improving operational efficiency- Delivered multiple high-impact projects, including redesigning processes, reducing failed engineering appointments by 30%- Oversaw a portfolio of projects that enhanced data quality, enabled partners to integrate via API, and delivered Customer Service Management and Field Service Management solutions, driving improved collaboration and customer experiences- Actively supported community activities, including young career support initiatives and volunteering for local charities. Currently pursuing a BSc in Project Management, I’m committed to pairing theoretical knowledge with practical expertise.