Matthew Goldfarb
Global Director of Customer Support at M3 Global Research
Based in Philadelphia, United States
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Seniority
Director
Department
Customer/Client Service
Location
Philadelphia
Industry
Market Research
Company size
454
Contact information
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m•••••••@m3global.com
Phone
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Background
About Matthew Goldfarb
Versatile and accomplished technical support and project manager with over 20+ years of experience providing world class customer service and operational support in a technology environment. Analytical problem solver with strong leadership capabilities, and a continued dedication to process improvement. Cross functional leader with a proven track record in leveraging relationships with the ability to bridge the gap between technical and business requirements to achieve organizational goals. Customer focused and always ready to jump in and help solve an issue. Specialties: Crystal Reports, Sarbanes-Oxley, Contact Center Management, Call Center Operations, Workforce Management, Advertising Technology, Staff Development/Leadership, Process Improvement, Technology Selection, Project Management, QA Development, Process Re-engineering, Recruitment and Resource Planning, ACD Administration
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