Matthew Henneman

Manager of Workforce at Health First Health Plans Inc

Based in Melbourne, United States

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Seniority

Manager

Department

Operations

Location

Melbourne

Industry

Hospitals and Health Care

Company size

149

Contact information

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Email

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m•••••••@hf.org

Phone

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Background

About Matthew Henneman

As a Contact Center professional, I bring together businesses and their most important asset, their customers and prospects. Customers expect timely, effective customer service, and a variety of choices on how to communicate including voice, email and chat. My experience in Workforce Management (WFM), Customer Service, Forecasting, Scheduling, strategy, reporting and data analysis enables me to work behind the scenes to bring together a company's front-line agents and their customers efficiently and effectively. A modern contact center is a diverse, multi-channel, technologically advanced, fast moving environment needing constant monitoring and evolution: that is where I am at my best!

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Matthew Henneman Email & Phone Number @ Health First Health Plans Inc | Kipplo Discover