Matthew Hines

Background

About Matthew Hines

Proactively promote and lead safety initiatives in all phases of operations and in compliance with DOT, State, and Company standards. Supervise, schedule, train, and develop front-line employees performing work in the areas of construction, maintenance, appliance repair, and customer and administrative support. Manage employee & labor relations issues at the operational level, with assistance from Human Resources. Implement annual gas operating plans at a competitive cost, on time, and at agreed to levels of quality. Develop district level budgets. Oversee and ensure the completion of all regulated/mandated work. Ensure that customers receive excellent levels of service. Respond to and resolve customer requests and issues. Actively participate in maintaining favorable community relations. Promote, sell, and manage non-regulated service programs, such as Service Guard and Technical Services. Actively sponsor or lead continuous improvement efforts and create a positive environment that empowers all employees to continuously improve. Make daily decisions that positively impact capital and maintenance programs including third party contractors. Support vendor of choice relationships with utility and non-utility groups to meet non-regulated revenue and margin goals. Partner with other departments and personnel to continuously improve processes. Provide technical, financial, and operational expertise. Maintain training records and compliance documentation. Respond to emergency situations. Participate in the emergency on-call rotation schedule.