Matthew J. Smith

Background

About Matthew J. Smith

Responsibilities Receive post amounts and payments paid to customer accounts Oversee and locate overdue accounts using various automated systems and computers Register the information about status of collection efforts and financial status of customers Inform and place customers of delinquent accounts by telephone, personal visits, or mail as to solicit payment Interact with customers in person or by telephone to make out reasons for overdue payments and to assess the terms of credit contract, service, and sales Recommend customers of necessary strategies and actions for debt repayment Convince customers to pay amounts due on damage claims, credit accounts, return merchandise, or no payable checks File and sort correspondence and execute various clerical duties such as writing reports, answering correspondence, etc. Perform a variety of administrative tasks for assigned accounts such as removing the records of deceased customers and recording address changes Arrange for establish schedules or debt repayment based upon financial situations of the customer Negotiate credit extensions when required Drive vehicles to return merchandise to creditors, visit customers, and deliver bills Inform credit departments, order service disconnection or merchandise and move account records to attorneys when customers fall short to respond to collection attempts Mark out delinquent customers to new addresses by making inquiry at telephone companies, credit bureaus, and post offices.