Matthew Kerner

Background

About Matthew Kerner

Visionary IT LeaderI am a dynamic and resourceful leader who believes in success through trust, empowerment and by creating an exciting and fun place to work! I excel in designing and deploying high-value IT, ITSM and Infrastructure solutions that align with the vision and goals of global businesses. I am an innovative strategist who is passionate about transformational change projects, maximizing IT performance while minimizing risk across multiple business units. I have a knack for building alliances between IT and business leaders, quality vendors and other 3rd parties across time zones and language barriers. I have negotiated cost-effective contractual terms while increasing service delivery success. I have a passion for mentoring and managing top-performing multi-faceted large teams across global regions and deliver results often under budget and ahead of schedule.AREAS OF EXPERTISETCO reduction and CSAT improvement through Service Delivery | ITSM, ServiceNow Architecture | ITIL, CMDB, Incident Problem Change Management process definitions | T1 and T2 Service Desk Director | Strategic Planning and Transformation | Business Engagement | Global Vendor Management | Co / Out-Sourcing | Leadership and Team Building | End-User Training and Adoption | Budget Management | Mergers / Acquisitions | Alliance Building | Stakeholder Management | Regulatory Compliance | Corporate Governance | Solutions Architecture