Matthew Kirk

Background

About Matthew Kirk

I am a driven, insightful and results-producing professional with comprehensive experience in complaints, compliance, quality and vulnerable customer global transformation and implemention. I am proficient in improving procedures and developing modern ideas due to my understanding of best practices and aptitude for positive change. Owing to my communication and negotiation skills, I can efficiently communicate at all levels and deliver results. I am adept at developing functions, delivering change, and improving performance. I have been recognised for promoting effective governance and positive change that improved operational efficiency, compliance, and staff performance. I possess a strong operational customer support and fincrime background in ensuring sustainable compliance with regulatory standards, including AML, KYC, Customer Duty and GDPR requirements. I have proven success in leading top-performing teams, resolving complaints, dealing with regulatory issues, and strengthening client relations.