Matthew Lovatt

Background

About Matthew Lovatt

Workforce Management leader and experienced Business Analyst with 14 years’ expertise delivering data-driven forecasting, capacity planning, and operational improvements in financial services. Proven ability to extract, transform, and analyze complex data sets to create actionable insights that optimize resources and enhance performance in compliance-focused environments. Skilled in a broad range of tools including Genesys, IEX, SAS, Teradata/SQL, VBA, Excel, Cognos, and Tableau, with a track record of building bespoke data collection and reporting solutions to support high-value, business-critical projects. Deep knowledge of banking operations, mortgage regulations, and secured debt collections, combined with hands-on experience managing vendor coordination and backlog reduction in regulated risk management teams. Since 2011, I have successfully partnered with leadership and operational teams to implement workforce planning applications, improve forecasting accuracy, and drive measurable efficiency gains within contact centre environments. Currently, at TD Bank, I focus on aligning workforce capacity with demand to meet strict SLA, quality, and regulatory standards within Financial Crimes Risk Management, Anti Money Laundering and Terrorist Financing.