Matthew Mayne

Background

About Matthew Mayne

Three years providing tech support to thousands of global users, earning a reputation for productivity, complex problem resolution and professionalism. • One year managing a technically diverse staff through the delivery of a high level, consistent and responsive help desk services. • Excellent communication and diagnostic skills, reputation for productivity, decisiveness, innovation, complex problem resolution and professionalism. • Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. • Extensive knowledge of customer service and technical operations in both security and help desk environments. • Comprehensive knowledge of computer hardware and peripherals, Windows operating systems, iOS, and the web based applications. • Committed to interact cordially with a wide range of personalities, satisfy customers and handle difficult situations with patience and tact. • Superb listening and questioning skills in order to achieve complete resolution and customer satisfaction.