Matthew Narby

Background

About Matthew Narby

Over twenty years delivering effective and excellent customer service while remaining mindful to the mission and goals of our organization. Proven and robust presentation skills that demonstrate an established ability to connect and communicate difficult information with clients who are often unfamiliar with essential technical logistics. Possess a strong capacity and ability to accurately retain complex and often highly confidential information; Recognized as a resource to senior leaders and management when approaching process improvement measures, financial reporting, variance resolution, root-cause analysis and educational/ process improvement initiatives. Enjoy a proven and time-honored reputation approaching complex client billing complaints with empathy; frequently resolving client concerns without requiring further support. Known for approaching projects with enthusiasm; maintaining professional business acumen. Also know for maintaining a balance of professionalism combined with a thoughtful sense of humor.