Verified recordSoftware Development

Matthew Niederlander

Customer Care Manager at Idelic

Based in Butler, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Butler

Industry

Software Development

Company size

Contact information

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m•••••••@idelic.com

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Background

About Matthew Niederlander

With over 10 years of experience in the software support industry, I am a Senior Support Analyst Supervisor at SoftWriters, a leading provider of pharmacy management solutions. I am passionate about delivering high-quality customer service, developing innovative solutions, and leading a team of talented analysts. I have a HDI certification and a strong background in SQL, HL7, and Surescripts.As a senior support analyst supervisor, I manage a team of analysts as they support our customers with their technical issues and requests. I have a high level of knowledge in FrameworkLTC and the Softwriters Suite of products, and I develop SQL scripts based on customer needs. I also manage customer Surescripts mailboxes, develop support processes to increase productivity across the department, conduct one-on-one sessions with team members, and collaborate with other departments to solve problems.

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