Matthew Pascarella

Background

About Matthew Pascarella

I help organizations unlock the full potential of AI and digital workplace platforms—delivering measurable value while ensuring trust and great employee experiences. As Sr. Manager, Business Applications Delivery at Echo, I lead strategy and execution across Microsoft 365, ServiceNow, Power Platform, and AI/Copilot adoption, blending innovation with operational excellence. What I Focus On 🤖 AI for Impact: Scale Copilot adoption and agent patterns that accelerate decision-making, reduce cycle times, and create new ways of working—anchored in outcomes that matter. Value-Driven Strategy: Build roadmaps and OKRs that connect technology investments to business priorities, ensuring every initiative drives tangible results. Empowerment with Guardrails: Enable innovation through Power Platform governance and automation frameworks that balance speed, security, and compliance. Experience-Led Transformation: Modernize the digital workplace—ServiceNow Employee Center, SharePoint, and Viva—so employees feel the benefits in their daily flow of work. 🧭 How I Lead 🤝 Align executives, security, and delivery teams around a shared vision of value and trust. Build high-performing teams that combine product thinking, change management, and AI literacy to deliver sustainable impact. Communicate strategy in a way that inspires adoption and accelerates outcomes.