Matthew Payne
IT Problem Manager at The Co-Operative Bank Plc
Based in Wigan, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
Wigan
Industry
Financial Services
Company size
4.3K
Contact information
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m•••••••@co-operativebank.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Matthew Payne
As a customer service team leader I was responsible for maintaining the contact centres sla through efficient planning and reactive risk management as well as developing and engaging a team of customer service advisers to achieve award winning customer experience results. As in all financial institutions this also includes working to an ever changing and challenging regulated framework. My goals are to constantly be improving myself and my team to contribute and strengthen the overall company mission. Recently I have moved into the role of Service Desk Analyst where I am responsible for achieving first contact resolution of technical issues and managing SLA for resolutions. This involves using key skills in relationship management with interval and third party specialist teams to ensure we work together to resolve issues in the agreed upon timeframe.
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