Matthew Penaflor
Director of Implementation at Ultima Home Care Inc
Based in Windsor, Canada
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Seniority
Director
Department
Operations
Location
Windsor
Industry
Health; Wellness and Fitness
Company size
85
Contact information
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m•••••••@ultimahomecare.com
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Background
About Matthew Penaflor
I’ve worked in customer service for my entire career, accumulating 15 years of experience. My focus as a supervisor is training and empowering my team to complete their tasks exceptionally well, but also to infuse them with the drive to exceed customer expectations, to demonstrate real understanding and to look for ways to constantly improve the customer’s experience. My own customer service principles centre on active and sincere listening, quick and thorough complaint resolution and always demonstrating honesty and integrity. I do my best to lead by example. I believe in fostering a team environment that is encouraging, provides feedback and welcomes constructive criticism. My experience has primarily been in healthcare, but my skills and enthusiasm are highly transferable to any industry. Should you be interested in discussing further the benefit which I can bring to your organization, please contact me at penaflorm@gmail.com
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