Matthew Rowan

Background

About Matthew Rowan

As a relationship focused, results driven individual with proven leadership ability in both small and large business environments, I am very successful at developing strong customer relationships while maintaining business integrity to achieve optimum outcomes. I have developed and delivered operational improvement strategies, launched new products into market and lead enablement sessions, ensuring optimum efficiency in the use of business resources. I am passionate about providing excellent client experiences and sustainable solutions. I measure a successful client relationship through identifying challenges early, correctly assessing client and business needs and problem solving with a professional attitude for ideal outcomes. This is supported through a strong analytical aptitude teamed with advanced Excel and interpersonal capabilities. I bring a strong customer relationship management skill set that has been refined over 10 years from a wide range of industries and professions. I thrive when finding solutions to problems and am committed to understanding the customer’s needs and correctly identifying business solutions that increase the investment of all parties. My results in improving customer engagement, increased sales and issue resolutions have been demonstrated across a diverse range of environments. I enjoy working with a team to achieve corporate and client outcomes, while also being able to work individually and introduce initiatives that drive customer retention.