Matthew Stenstadvold

Background

About Matthew Stenstadvold

I’m a customer experience and analytics-focused hospitality professional with 15+ years of hotel operations and leadership experience, now transitioning into customer experience analytics and CX operations roles.Throughout my career, I’ve translated guest feedback, operational metrics, and performance data into actionable improvements that elevated the guest experience. I’ve worked extensively with Voice of Customer platforms, guest satisfaction metrics, and operational KPIs to identify trends, uncover root causes, and implement changes that delivered measurable results.Most recently, I’ve focused on strengthening my analytical skill set—building dashboards, analyzing datasets, and connecting customer insights to real-world operational decisions using tools such as Power BI, Excel, and SQL. My background allows me to bridge the gap between frontline operations and data, ensuring insights lead to practical, scalable improvements.I’m particularly interested in customer experience analyst, CX operations, and hospitality technology roles where I can help organizations use data and technology to support teams, improve service delivery, and create better customer journeys.