Matthew Waters

Background

About Matthew Waters

Proud of a progressive career of over two decades which culminated in the operational oversight of two successful McDonald’s restaurants, I can proudly say I am a top Customer Success Manager with CLEARVIEW using the skills I have developed with McDonald's to assist business owners in the QSR industry to maximize their profits and get full usage of our their restaurant management software. I have further developed my skillset by becoming a Sales & Support Representative at Celebright and as a Service Advisor at Mike Fair Chev Cadillac. As a results-driven professional, I have proved time and again my ability to build and manage fruitful, trust-based relations with key client stakeholders to accurately identify their business needs, recommend optimal solutions, and participate actively in their implementation. In addition, I am recognized as a proficient strategic thinker blending analytical and people skills to foster cultures of collaboration and continuous improvement, ensure the delivery of exceptional client experiences, optimize processes to drive efficiencies, and mobilize teams around a common mission of excellence. Highlights of my career include: Spearheaded the operations of two McDonald’s restaurants totaling $7M in annual sales, while supervising and mentoring 20 managers. Reduced warranty claims by 50% and eliminated manufacturing and fulfillment deficiencies by innovating procedures and creating tools. Regularly met business goals and Quality, Service, and Cleanliness targets by coaching Shift Leaders, Department Leaders, and GMs. Drove YOY cost reductions of 1.5% for labour and 2% for food over 10 months to meet profitability targets. My areas of expertise include: Stellar Customer Experience Delivery​ Customer & Corporate Relationship Management Onboarding, Training, & Coaching Strategic Planning & Design Business Growth & Profitability Maximization​ Customer Feedback Gathering & Analysis Process & Quality Improvement​ Customer Needs Identification & Issues Resolution ​ Adherence to Deadlines & Objectives