Matthew Watts

Background

About Matthew Watts

With over a decade of experience in the high-end hospitality industry, I have consistently demonstrated my ability to drive operational excellence and deliver exceptional guest experiences. My career spans key roles in prestigious establishments, including Fortnum & Mason, The Ivy Collection, and Nedging Hall Estate, showcasing my expertise in team management, strategic planning, and operational leadership.Leadership & Team Management: Proven ability to build, lead, and develop high-performing teams across multiple locations.Operational Excellence: Strong track record in managing diverse hospitality operations, from luxury estates to renowned restaurants and pubs.Project Management: Expertise in overseeing complex projects, including restaurant openings, system enhancements, and innovative concept developments.Customer Service Excellence: Commitment to maintaining exceptional service standards through continuous training and quality control.I am honored to have been appointed as an Industry Fellow at the University of East London. This prestigious role allows me to bridge the gap between academia and industry, fostering collaboration and innovation in my field. As an Industry Fellow, I have the opportunity to share my practical, real-world experience with students and faculty, while also contributing to the university’s research and development initiatives.