Matthew Weaver

Background

About Matthew Weaver

Currently I am holding a position as a Technical Service Specialist at Vactor/Truvac/Guzzler Manufacturing. I am a past Regional Service and Parts Manager for Federal Signal Corp, working with both Vactor/Guzzler Manufacturing, and Elgin Sweeper Company. Prior to becoming an RSPM I worked at Vactor Manufacturing Inc. as a Customer Service Representative and Field Repair Tech. My career started as a welder at Vactor while in High School and worked my way up the ladder learning all product lines. I have taken college courses in Industrial Hydraulics, Electronics and AutoCAD/Drafting. Professional Background: Goal-oriented individual with strong leadership capabilities who is experienced in relations with municipal, direct and international customer relations. Ability to work well with internal, external customers and willing to take on high profile projects to be completed within scheduled deadlines. Skills: Over 12 years experience with industrial vacuum and sweeping equipment. Advanced in computer skill with JD Edwards, AS400, Microsoft platforms, AutoCAD and Salesforce Case Management Systems. Regional and parts management for 14 dealer locations in the Northeast United States. Implemented and tracked factory campaigns. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Access, WordPerfect, and Windows Platforms. Responsible for the training of new employees on units in service and job related duties. Responsible for tracking and following up on service and warranty issues as well as reporting to management on findings. Proven excellent communication of field reports to all internal departments from customers to dealers. Provided training to customers in proper unit operation and maintenance. Proven knowledge of hydraulics, electronics, pneumatic, and print reading for mobile applications including troubleshooting of all systems. Provided customers with feedback of needed improvements to maintain units in service. Specialties: Customer relations, Warranty admin and expense control. Industrial troubleshooting and repair.