Matthieu Beaumont
Consultant Chef De Projet Ia & Relation Client at Exalt
Based in Lille, France
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Seniority
Other
Department
Other
Location
Lille
Industry
IT Services and IT Consulting
Company size
1.2K
Contact information
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m•••••••@exalt-company.com
Phone
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Background
About Matthieu Beaumont
Je pilote des projets de transformation digitale centrés sur l'IA conversationnelle et l'optimisation des parcours clients omnicanaux.Actuellement chez Leroy Merlin, j'accompagne le déploiement de solutions IA (chatbot, callbot, SVI visuel) et le pilotage de nouveaux canaux digitaux. Je coordonne les parties prenantes transverses (Relation Client, Tech, Digital, Magasins) et assure le suivi des KPIs stratégiques : taux d'autonomie, DMT, CSAT, taux de réitération.
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