Maureen Young

Background

About Maureen Young

Experienced business analyst, technical writer and education professional with expertise across multiple industries including software, healthcare, project management and training. Strong analytical and leadership skills used in a variety of functions, including software development, business analysis, sales management, business development, training development and training management. Beginning with ESI International as a Training Manager, through technical sales management as a Business Development Manager for Sprint Paranet in Houston, TX and running a writing business, I've landed successfully at USAN as Director, Business Analysis. The role includes defining and documenting client requirements for IVR and Contact Center software and managing the Software Development Business Analysis team. I am a native of Virginia and currently reside in Roswell, GA.Specialties: Process Documentation and workflows including software development, project management knowledge databases, social media including blogs, website content and brochures, Project and Portfolio Management Software and Methodology Training, Training Management and Administration of Adult Education.