Mauricio Flores

Background

About Mauricio Flores

Experienced IT and services professional specializing in SaaS onboarding, workflow design, and technical solution implementation. With extensive experience as both Onboarding and Support Manager at Milient, I successfully integrated over 30 companies into our "Moment" project management system. My primary focus included tailored workflow design, system configuration, and seamless integration with financial tools such as Tripletex, Power Office Go, and Office 24Seven.I professionalized Milient’s customer support through strategic adoption of Atlassian's Jira Service Management, establishing clear ticket management processes and optimizing collaboration between support teams and developers. Additionally, I delivered targeted webinars and training sessions aimed at enhancing customer proficiency, satisfaction, and long-term retention.While my background includes hiring and developing support teams, my passion lies in the direct application of technical expertise and client-facing consultancy. I thrive in roles that allow me to leverage strategic planning, workflow optimization, and customer relationship management skills to deliver impactful technology solutions.I hold a Bachelor's degree in Economics from the Norwegian University of Science and Technology (NTNU) and a Master's degree in History, with a thesis on corporate governance practices in STATOIL during the 1980s. My combination of technical acumen and analytical insights uniquely positions me to drive efficiency, effectiveness, and client success in technology-focused consultancy roles.Top Skills: Troubleshooting • Strategic Human Resource Planning • Workflow Integration • Customer Relationship Management • Team Leadership • Process Optimization