Mauricio Hervas
CEO & Chief Solutions Architect at Stratovox
Based in Ridgeway, Canada
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Seniority
C-Team
Department
General Business & Management
Location
Ridgeway
Industry
Telecommunications
Company size
22
Contact information
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m•••••••@stratovox.com
Phone
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Background
About Mauricio Hervas
A business solutions professional with 15+ years of progressive experience in project management, business analysis, call centre operations, human capital management, employee training/development, IT service delivery and managed IT Services. Recognized for the ability to create scalable business models for process mapping, improvement and outsourcing. Experienced in conducting B2B, B2C, B2E, B2G negotiations. Proven experience delivering large scale call centre and IT support-as-a-service solutions. Expertise in designing and building tracking tools business analysis and to simplify decision making processes. Proven experience in delivering call centre and IT Service delivery solutions ground up. Proven experience leading teams and managing international projects, functioning in bilingual environments i.e. English and Spanish.
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