Mauro Gomide

Background

About Mauro Gomide

Senior Technology and Operations Executive with over twenty years of successful experience in senior leadership positions in the Financial Market and Acquiring Industry. Strong expertise in the Technology operation cycle (Systems, Infrastructure, Architecture, Governance, and Operations) and in integrating technology with the organization's strategy. Recognized track record of positive results in driving Digital Transformation Programs, with a focus on implementing Agile Methodology at scale, scaling new technologies (Cloud, IT Automation, Data Mesh, Artificial Intelligence), implementing design practices, and streamlining corporate processes to a Lean structure. Deep knowledge in operations and best practices in Customer Experience, achieving high levels of customer satisfaction in the digitalization of their relationship with the organization's channels. Professional with great ability to form, develop, and lead high-performance multicultural teams with a strong capacity for learning, innovative management, customer orientation, and agility in decision-making. Most recent experience as the leader of Cielo's Technology division, with a primary focus on enabling new lines of business in the Integrated Ecosystem model and restructuring IT for the Platform model, aiming for competitive advantage, time to market, quality, efficiency, and security in technology operations. Currently serves as Vice President of Technology, Operations and Business, with a focus on scaling revenue and results through innovation, transforming into a Generative AI-driven company, enabling ultra-personalized experiences with scalable business impact.