Max Freeman

Background

About Max Freeman

As an Implementation Specialist with experience in customer support and technical roles, I create personalized connections and strive to provide an effortless onboarding experience for my clients. I'm creative and curious, and consistently seek to discover new solutions for developing and improving workflows and resources. My dynamic skill set includes training clients and new employees, overseeing digital marketing decisions, and independently creating video resources for client training and sales purposes. I also establish process improvements, build and nurture client relationships, and drive adoption and product comprehension through virtual training sessions and demos. I consistently seek improvement through online courses and professional development opportunities. My background includes working for a B2B SaaS company, a global E-commerce auction business, a leading Telecommunications company, two luxury hotels, and education in both the Concierge and Tourism/Travel programs. My aim is to leverage my expertise to provide high-level support and act as a trusted advisor for clients, while driving meaningful impact for a company that shares these values.