Max Kuperman

Background

About Max Kuperman

Developed and implemented procedures and processes to provide above and beyond consumer experience • Successful in creating streamlined and flexible CRM workflows and business rules to facilitate fast response, and easy and friendly communication with consumers across multiple channels • Deep understanding and proficiency in fostering and maintaining strong, collaborative, and mutually beneficial partnerships with BPO service providers, managing client expectations, ensuring clear communication, negotiating successful agreements, and optimizing service delivery while balancing operational constraints. Specialties: Consumer Affairs, Team Leadership, Innovative Ideas and Operations Solutions, Workflow and Process Implementation and Optimization, Quality Assurance, Management, Customer Service, Zendesk, Operations, AML (Anti-Money Laundering), KYC/CIP (Know Your Customer/Customer Identification Program).