Max Lai

Background

About Max Lai

With more 16 years of IT professional with comprehensive IT consulting, customer success, solution design, pre-sales and integration experience in large enterprise and high-volume transaction ecosystem. I enjoy engaging with people at all levels within an organization and shaping solutions that are logical, practical and aligned with the organization’s business. Help customer increase leads and revenue in business area from technical aspects. Lead solution life cycle from requirement, design and implementation to final delivery. Experience in leading solution design and delivery of digital transformation. Revamp the enterprise architectures and process. Build up and maintain relationship with customer, colleague and partner. Having work experience in multiple domain companies, e.g, IT service (hp, PCCW Solutions), telecom service (Ericsson), insurance (Swiss Re) and startup AI company (WIZ). I’m result-driven oriented ability with technology and business capabilities. Personalities are stable, passionate, can-do mentality, self-driven, positive and responsible. I’m able work independently and adaptable to work across teams and functions. • Solution design, consulting, presale over 14 years in IT enterprise architecture • Tier 1 telecom operator (Taiwan, Singapore) BSS solution (mobile and fixed line) experience over 12 years • Project management, customer facing and software team leading over 10 years • DevOps experience of customer project over 8 years Experience • IT Digital Transformation • Telecommunication BSS Solution • Enterprise Architecture, Solution Design, Design Thinking • Customer Facing, IT Consultancy, Presale • Cloud Solution, SaaS Solution Presale, CRM Solution • Business Value and Process Engineering • Project Management • Application Software SDLC • System Integration