Max Mozes

Background

About Max Mozes

Senior Microsoft Support Engineer Zones Infrastructure, Menands, NY 2020- present · Work with clients around the world at a variety of institutions ranging from schools to businesses in order to improve their data processing needs and solve any information technology issues with their Microsoft products · The second most productive member of my organization based on our 5-star rating system by clients rating my service 5 out of 5 over 200 times · Help keep my team of 10 people consistently ranked among the top performers within the company · Resolve over 400 serious business disruptions to companies across the globe · Trained over 40 current employees · Work directly with the app development team at Microsoft to create a better product for our clients · Oversee management information systems on dozens of servers around the world · License Microsoft products to both the private and the government sectors Congressional Social Media Manager Dave Harden for Congress, MD 2021 · Coordinated Facebook live events, facilitating the candidate’s interaction with a live remote audience of thousands of attendants · Designed Facebook advertisements from their conception to the layout and testing phases and finally released them to the public · Managed a team of twenty highly motivated volunteers to create quality content that reflected the candidate’s policies and opinions · Created a system for assigning content to volunteers and posting up to 10 posts a day across social media platforms to continuously expand engagement · Coordinated meetings between all senior staff of the campaign for a weekly roundtable discussion to debrief and plan for the next week · Maintained personal contact with all senior staff on a daily basis to best meet the needs of our messaging in response to unfolding events on short notice in a timely manner at all times in order to professionally pivot in a timely manner to evolving situations, for example I had scheduled calls with our campaign manager 2 times a day with other calls as needed · Created a post about the Ocean City response team post which, to this day, garnered the candidate’s most positive public response Undergraduate Research Assistant · Conducted a longitudinal research study to measure changes in free memory recall · Drafted and completed my senior thesis studying comparing visual search to memory search and finding many striking similarities and an analysis of the Berry Picking Model of Information Retrieval · Successfully submitted my thesis for publication