Max Petrovskiy

Background

About Max Petrovskiy

A seasoned Enterprise Support Tech with a strong focus on data analysis and project management. With experience at Meta and Alaska Airlines, I have honed my skills in mining insights from complex data sets, utilizing SQL and Presto for advanced data querying, and engineering pipelines to streamline data management. I have a proven track record of fostering cross-functional collaboration, conducting data-centric service reviews, and spearheading projects to enhance performance analysis. In addition to my data-centric skills, I have a strong background in customer service, troubleshooting, and escalation, with the ability to ensure clear and effective communication throughout the support cycle. I have managed many IT projects, provided feedback to peers and colleagues, and developed strong customer relationships to identify opportunities for improving internal systems and processes. Overall, my blend of data analysis, project management, and customer service skills, coupled with my IT knowledge and technical expertise, make me a well-rounded professional capable of driving data-informed decision making and enhancing IT service improvements.