Max Smith

Background

About Max Smith

A seasoned, versatile & enthusiastic Account Manager with 10+ years’ experience spanning Key Account Management, Customer Success, people management, Fleet Management & Operations. Skilled in driving implementation & growth of new projects, requiring a resourceful & resilient attitude. Led the launch of Zoomo’s CSM function in a fast-paced start-up environment in the E-bike space; collaborated with cross-functional teams to create the Customer Success playbook, leveraging data driven processes to enable growth & profitability; built strong partnerships from the company’s inception. Demonstrable expertise in end-to-end project management, partnership development, customer experience, OKR & KPI development, NPS structure & execution, and operations leadership. Trusted voice of consumer & strategic advisor to management teams, presenting data-driven reports & insights Actively seeking an intellectually stimulating new opportunity as a Customer Success/Account Manager, to leverage my proven experience across start-up, tech, e-mobility, transport, and enterprise customer success environments, to drive customer retention, satisfaction & growth Key Competencies: Customer Success | Key Account Management | Enterprise Client Relations | Customer Service Excellence | Strategy & Operations Leadership | Business Development | Customer Satisfaction & Retention | Presenting & Reporting Data | Project Management | Customer Retention | OKR & KPI Creation