Maxime Mapaga

Background

About Maxime Mapaga

My Position: IT Systems & Network Analyst /HelpDesk Support.IT Specialist with over 9 years of experience in information Systems and Technology. Expert and highly familiar with a wide variety of engineering, networking, operating systems and softwares. Responsibilities: Monitored network capacity and performance, as well as diagnosed and resolved complex network problems. •Monitored networks and network devices to resolve technical problems quickly. •Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users. •Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security. •Checked rigorous application of information security policies, principles and practices for continuous delivery of network services. •Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and NAC and WAN optimization. •Monitored network hardware operations to evaluate proper configuration. •Ensured system functionality and backup for network related equipment. •Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies. •Planned, implemented and maintained wireless network strategy and operation. •Provided on-call support for network engineering duties. •Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements. •Documented changes that were made to network and all systems, providing evidence of audit trails. •Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues. •Administered software licensing and purchasing for effective installation of network. •Worked closely with network support team for operational support, tasks and projects. •Resolved and documented customer reported network issues via phone and e-mail. •Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time. •Collaborated with engineering to report issues, manage project deliverables and provide status reports. •Installed, supported and maintained company hardware and software infrastructure according to best practices. •Worked with teams to develop company-wide information assurance, security standards and procedures.