Maxime Quantin

Background

About Maxime Quantin

As a Customer Service Operations Manager with over 15 years of experience, including 11 years at Airbnb, I’ve built my career on delivering operational excellence and creating exceptional customer experiences (CX). My expertise lies in managing multicultural teams, optimizing processes, and achieving key KPI improvements in fast-paced, customer-focused environments. I specialize in: Team Leadership & People Management: Inspiring high-performing teams across diverse regions. Operational Excellence & Process Improvement: Streamlining workflows to enhance efficiency and reduce costs. Customer Experience (CX) Optimization: Consistently elevating customer satisfaction and loyalty through data-driven strategies. Project Management & Workforce Planning: Successfully executing global initiatives that drive impactful results. At Airbnb, I led large-scale service delivery operations, implemented innovative change management strategies, and collaborated with cross-functional teams to tackle complex challenges. My ability to blend strategic vision with hands-on execution ensures success in any initiative I undertake. Now, I’m seeking opportunities in tech companies, fintechs, or startups where I can leverage my skills in escalation management, strategic planning, and cross-functional collaboration to deliver transformative results. Let’s connect if you’re looking for a leader who thrives on building strong teams and optimizing operations for growth.