May Abello

Background

About May Abello

Export professional with extensive experience in international business, customer service, sales, and logistics operations, in the FMCG industry. I am seeking opportunities to apply my strong stakeholder and customer relationship skills to drive customer satisfaction, loyalty and business efficiency. Strengths and Competencies : Business and Commercial Acumen: Solid understanding of end-to-end Export process. Dedicated to driving continuous process improvement for efficiency, productivity and delivering superior customer service. Critical Thinking and Problem Solving: I have solution focused approach to problems and ability to fact find. I tap into the capability of SAP/ERP and BSM (export software) to find cost effective and time saving solutions to shipment issues. This included critical analysis and liaison with third parties. Negotiating and Influencing: Experienced negotiator utilising my strong communication skills and ability to build strong and long-lasting customer relationships. Worked closely with overseas business managers and customers to explore range of possibilities and build support for preferred outcomes. Interpersonal Skills: Daily interactions involve collaboration with cross functional teams : sales, production, logistics, finance, quality assurance and technical teams. I liaise with government organisations, shipping lines and banks. Technical Knowledge and Expertise: Over 17 years of experience in SAP, and BSM. Excellent understanding of integrated management systems to maintain high standard of customer service. Proactively share my knowledge, and support colleagues across the organisation. Adaptability and Resilience: Highly self-motivated and able to maintain enthusiasm, productivity and professionalism especially during peak periods and with multiple competing deadlines.