May Fernandez

Background

About May Fernandez

About Me I am a highly organized professional driven by effective communication and leadership. Strong connections are built on clear communication, which is essential for success. I am committed to lifelong learning and the pursuit of personal and professional growth. Summary With over seven years of experience in the Business Process Outsourcing (BPO) industry and expertise in eCommerce operations, I offer a diverse skill set. My knowledge encompasses platforms such as Amazon, Shopify, eBay, and Walmart, as well as customer service, project management, and executive support. As an agency owner, I strive to deliver exceptional solutions and cultivate meaningful partnerships with clients. Skills & Expertise eCommerce Platforms Amazon Seller Central (FBA & FBM): Customer service, inventory management, shipment tracking, refunds, product listings, account appeals, logistics management Shopify: Order processing, customer service, returns, refunds eBay: Order processing, product listing, inventory management Amazon Vendor Central: Routing requests, invoicing, and case creation Walmart Marketplace: Customer service, inventory management, product listing Dropshipping: Order processing Administrative & Communication Skills Email and calendar management Phone and email outreach Live chat support Content writing Bookkeeping and data entry Virtual assistance Quality audits Tools & Software Proficiency Project & Team Management Asana · Trello · Slack · Monday.com · Airtable · Notion Customer Support & Communication Freshdesk · Zendesk · Gorgias · Helpscout · Skype · WhatsApp Zoom · Google Meet · Uberconference · Join.Me · OnSite ⏱ Time Tracking & Productivity Hubstaff · Everhour · Google Calendar · Calendly Accounting & Finance QuickBooks · FreshBooks · Xero eCommerce Tools & Integration Helium 10 · Sellerlabs · Rakuten · ShipStation · GeekSeller · SPS Commerce Vendor Bridge · Fulfil · SKUVAULT · Spring Systems Walmart Illuminate · Target Partners Online Marketing & Social Media Klaviyo · Mailchimp · Buffer · Hoth AI · Sprout Social CRM & Business Operations Dubsado · Luma File Management & Security LastPass · Dropbox · Google Drive · Dashlane Design & Forms Canva · Adobe · Jotform Office & Data Tools Microsoft Office · Pivot Table (Excel/Sheets)