May Kwan

Background

About May Kwan

Seasoned professional in residential mortgage offering expertise in credit policies, conventional and government loans underwriting, appraisal review, regulatory compliance, quality assurance and quality control, risk management, and investor due diligence reviews. Jumbo, Agency, FHA, VA, and USDA. DE Underwriter and VA Automatic Underwriter. • Engaged in the building of two successful mortgage operations from scratch. • Established policies and procedures for various functions, e.g. Quality Assurance, Quality Control, Underwriting, and Operations. • Capable of building high-performing teams to meet organizational goals and deadlines even with limited resources. • Adept in effective workflow design and efficient pipeline management. • Proficient in various loan products, FNMA/FHLMC/FHA/VA underwriting guides, and rules and regulations. • Maintained quality loan production with zero repurchase, less than 5% post-closing QC deficiency rate, quick turn time for loan purchase, and significant drop in operational costs. • Outperformed other competitors and had the company listed as “The Best of the Best” with one of our major investors. • Led a fraud investigation project which had successfully recovered a potential loss of $10MM. • Played a key role in credit administration, loan underwriting, risk management, and loan origination system testing. • Skilled at establishing successful relationship with investors, business partners, vendors, and any stakeholders inside and outside of the organization. • Excelled at multitasking and problem solving.